PHS FAQs and Policies
HOW DO I ORDER A UNIT ONLINE?
Simply scroll to the unit that you would like to purchase and add it to your cart! Please note that wigs purchased online are available for shipping ONLY. Wigs cannot be purchased online and picked-up at the shop.
WHAT DOES DENSITY MEAN?
The density refers to how thick the hair is and what density you order is really based on personal choice. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile. All of our wigs start at 150% and 180% density. We can place custom orders for higher density wigs for an additional fee.
WHAT TYPE OF HAIR DO YOU SELL?
Palmetto Hair Systems only sells premium virgin hair. Meaning all of our hair is 100% human hair and can be dyed, bleached or processed.
WHAT IS THE DIFFERENCE BETWEEN A LACE FRONT, FULL LACE, AND 360 WIG?
Lace Front Wig: A lace front wig only has lace in the front of the wig from ear to ear, and the remainder of the wig is made from wefted tracks on a wig cap. These are ideal for wearing the hair down but can be worn in low ponytail styles.
360 Wig: A 360 wig has lace around the front and back of the wig with wefted tracks only in the middle. These are ideal for updo styles and ponytails if you like to wear them.
Full Lace Wig: Full lace wigs are designed with the entire wig cap being made from lace. This includes the front, middle and back of the wig. Full lace wigs allow for a variety of styles, including but not limited to braid styles, half up and half down, and even box braids. There are no “tracks” or wefted hair in the wig, only lace.
WHAT IS YOUR EXCHANGE AND RETURN POLICY?
Palmetto Hair Systems does not accept exchanges or returns.
WHAT ARE YOUR BUSINESS HOURS?
Tuesday- Thursday 10am to 5pm EST, Friday 10am to 6 pm, and Saturday 11am to 4 pm but hours are subject to change.
IF I PLACE AN ORDER TODAY, WHEN WILL I RECEIVE IT?
If your order is in stock, normally we need 1-3 business days to process your order and it will take another 3-5 business days to reach you by FedEx, UPS, and United States Post Office depending on your location.
DO YOU SHIP INTERNATIONALLY?
Palmetto Hair Systems does not ship internationally.
Palmetto Hair Systems ships orders using Fedex, UPS, and the United States Post Office to P.O. BOX and physical addresses ONLY. Processing time varies depending on the product. Please refer to individual product details for exact processing time. Delivery time varies on the shipping option selected. Shipping confirmation and tracking information is available via email as soon as your order ships.
CUSTOM COLOR ORDERS
Processing time on custom orders varies depending on the order. Please see product details for processing time or reach out to us at email@example.com.